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🗂️ Helper Categories

Helper Categories allow you to group your chat helpers under specific categories for better organization and easy access. By creating categories, you can manage different types of helpers more efficiently, whether it’s for specific use cases or industries. Once a category is created, it will be added to all helper categories, making it easy to organize and manage your chatbots.

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🔧 Manage Chat Categories

You can manage your chat helpers by categorizing them. This helps you keep all the helpers organized and ensures that users can easily find the chatbot they need for a specific use case.

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How It Works

1. Add a New Category:

   • You can create a new chat category by clicking the Add Category button. Once you add a category, it will be available for use in all helper categories.
   • Category Name: Provide a name for the category (e.g., “Customer Support”, “Finance Expert”).
   • Action: Manage the actions for each category, such as renaming or deleting.

2. Categories for Helpers:

   • Once a category is created, all chat helpers within that category will be organized under it. For example, if you create a “Finance Expert” category, you can then add finance-related chat helpers to that category.

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🛠️ Add a New Category

• Category Name: Choose a name for the new category (e.g., “HR Help”, “Product Support”).
• Action: After the category is added, you can manage it by performing actions such as renaming or deleting it.

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Example Categories

• Customer Service: Add chat helpers related to customer support like FAQs, order status, etc.
• Healthcare: Add chat helpers focused on medical advice, appointment scheduling, etc.
• Finance: Add chat helpers for answering finance-related questions, such as tax, budgeting, or investment advice.

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🗃️ Categories Overview

Once categories are created, they will be visible in the helper list, and each category will contain relevant helpers. This makes it easier to manage and find helpers based on their specific use cases.

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📄 Benefits of Helper Categories

• Organize Your Helpers: Group your helpers under relevant categories to make navigation and use easier.
• Efficient Management: Manage categories by adding, editing, or deleting them as needed.
• Improved User Experience: With categories in place, users can easily find the help they need without having to search through unrelated helpers.